What
devices support Trackem®?
Supported devices are specified by network: TELUS Mobility,
Bell Mobility, Rogers Wireless, Nextel/Sprint, Southern Linc,
Verizon, Viaero Wireless, Cincinnati Bell.
My phone has incorrect
or outdated software. What do I do?
Call your dealer to properly program your phone, or call our
Support staff at 1-866-868-7225.
My browser is not connecting
to the network.
Have your dealer or your carrier's Customer Support enable
web services.
My browser is not enabled.
How do I enable it?
Contact your wireless network provider.
My phone is taking forever
to get its initial GPS fix. What’s wrong with it?
The first ping usually takes the longest. To help this process
put the phone near a window or in the car for a clear signal.
Give it up to 10 minutes. If it still has not got a GPS
fix then contact your dealer or Trackem® for
further troubleshooting.
My iDEN phone is not working
with Trackem. Where do I go to troubleshoot?
Please look at the Motorola User Manual available in our Manuals
& Forms section. If you can not resolve your issues
from there contact Trackem® at 866-868-7225.
My BlackBerry is not working
with Trackem. Where do I go to troubleshoot?
Please look at the BlackBerry User Manual available in our
Manuals & Forms section. If you can not resolve your issues
from there contact Trackem® at 866-868-7225.
Can the handsets autostart?
Most of the Motorola cell phones can have applications on
auto-start. When this is set, Trackem will launch whenever
the phone is turned on. The splash screens shows on the phone,
and there is no way of having it start up completely hidden.
To set this up, go to: Menu > Settings > Personalize
> Power-Up > Set to TrackemPlus.
Does the handset work
in buildings?
Your handset will not get a new GPS fix while inside a building.
GPS needs line of sight to the sky to function
properly. If Trackem is running, the time spent inside a building
will count as a 'Stop' by our system. When the handset is
back outside, normal GPS hits should begin again.
If my battery is very
low will Trackem® still Transmit?
GPS will stop transmitting when battery is very low. The GPS
chipset in the phone automatically shuts off when
low on battery to conserve power for an emergency phone call,
if needed. Trackem does not shut down though. If your battery
gets low and you believe Trackem has stopped, plug in your
phone, and restart Trackem.
Will my GPS work when
I am using my phone?
No. Data transmissions will not take place while you are using
the voice portion of the phone. The application remains on,
and as soon as you stop talking on the phone, Trackem will
resume normally. |
